CUSTOMER CARE
Have any questions or concerns ? We’re always ready to help! Call us at 976-900-3584 or send us an email at contact@appliquetextile.com
RETURN POLICY
Our Return policy offers our customers with the option of requesting the return request within 10 days, if there is any issue. Majority of items are returnable. It varies from product to product so please check the product details page for more information from product delivery. The only requirement of the return policy is that the item you're returning should be in its actual conditions. Tags and packaging should remain intact and the dress should not have been used. Once the item is received at the warehouse, there will be a quality check post which the refund will be processed. You're more than welcome to try on the product; however, please take adequate measure to avoid any damage to the product.
Please follow the simple steps mentioned below to submit your return request within 10 days from the order is delivered.
1. Login to your account from which you have placed the order.
2. Go to "My Orders" section from the home page.
3. From the order list, select the order you want to apply for return
4. In the return application, select the products and quantity you want to return. In case of multiple products, please apply for return for each item by clicking on the return option against the item.
5. Select reason for return and write some details about the issue you have faced
6. Upload images for our team to review your request
7. Provide required details like pickup address, expected time for pickup and bank details in case of COD order
8. Submit the request
Once the return request is successfully submitted, our team will review your request and once the request is approved, our courier partner will be assigned to pick up the order as per your prescribed date and time, subject to availability.
The refund will be processed as soon as the pickup is done and meets the quality parameters of the item. There will be no refund issued if the product does not pass the quality check at the time of pickup
Note:
The amount will be refunded for the items only, other fees like shipping fee, cod service charges etc, are non-refundable. Also, our shipping partner will pick up your returned items at no extra cost & If you are facing any issues while submitting the return request on our website, please reach out to our chat support team from your email our support team at contact@appliquetextile.com.
There are some exceptions in return policies for some items.
The following EXCEPTIONS and RULES apply to this Policy:
1. All items that need to be returned must be unused and in their original condition with all original tags and packaging intact.
2. In case you have purchased an item, which has a free gift/offer associated with it and you wish to return the main item, then your gift item also needs to be returned in order to process the required refund.
3. Applique will not be liable for the products returned by mistake. If an extra or a different product is returned by mistake, we would not be accountable for the misplacement or replacement of the product and is not responsible for its delivery back to the Customer.
4. If the order is lost in transit or undelivered to the preferred location because of a logistics issue at the location, the complete order amount will be refunded if paid online.
5. If a customer rejects an order at the time of delivery of the item, the Convenience Fee will not be refunded.
6. If a customer cancels an order partially or returns an item, the Convenience Fee will not be refunded.
7. Convenience Fee, as applicable, will be refunded in case of a full order cancellation. For more details refer to our Terms & Conditions or refer FAQ.
8. For accounts whose return behavior does not adhere to/violates Applique's fair usage policy, shipping and convenience fee will be non-refundable irrespective of order value.
*Order value is calculated after applying discounts/VAT/GST or any other applicable charges.
This document shall be elucidated as a "Privacy Policy" as required by the Indian Information Technology Act, 2000 and the rules promulgated thereunder.
OUR PRIVACY PILLARS
Transparency
We want you to understand what and how we collect information when you interact with us via our website.
Choice
We will present you with options for how our trusted business partners and we may use your information.
Data Integrity
In accordance with applicable law, we will take reasonable precautions to protect the information we collect about you through our platform by using secure technologies.
DEFINITIONS OF TERMS USED IN PRIVACY POLICY
Browsing Information
We use cookies and web beacons to track the products you viewed and purchased online, The areas or pages you viewed on our platform, and other information related to your browser and browsing behavior. Browsing information is used by us to improve the design and content of our platform, to suggest content and products that we believe may be of interest to you, and to assist us in learning things like which pages and interfaces are most appealing to our visitors, what promotions visitors prefer to see, and to assess the success of our advertising campaigns.
Cookies
A "cookie" is a text file that websites send to a visitor‘s computer or other Internet-connected device to uniquely identify the visitor’s browser. . When you browse through our platform, unique cookies are placed on your browser. The cookie's purpose is to differentiate your browser from all other browsers that visit our sites. We can better serve you if we recognize your browser. For instance, the cookies allow us to hold the selections in your shopping cart when you manoeuvre from the order page on our platform and then return to finish the order; cookies prevent you from starting over with your shopping. We can also track which pages of our platform your browser visited and whether or not you purchased a product. That way, we can track things like the effectiveness of our advertising campaigns. Working with third-party advertising companies, using cookies allow us to provide you with customized banner ads on various websites, applications, customized content on our platform, and customized emails that we believe will be more practical than randomly-generated advertisements and content because they are based on your previous purchases and page visits to our platform.
Interest-Based Advertising
Interest-based advertising has now become commonplace on the Internet. It is the term we use to describe the activity that allows us to tailor advertisements to your interests and activities. Third-party advertising companies with whom we collaborate, or we may examine your browsing activity, such as the types of content you access, advertisements you click on, and searches you conduct. We can then infer your interests and place ads, and offer you deals that are relevant to your needs. Our goal with interest-based advertising is to show advertisements to people who are presumably interested in the products we offer.
Personally Identifiable Information ("PII")
Personally identifiable information, or PII, is any information that either directly or indirectly identifies you. Your name, email, gender, date of birth, phone number, shipping address, credit card information, purchase history, and voice from our recorded call sessions are examples of PII that we may collect.
Third-Party Advertising Companies
Certain companies are allowed to collect information from our platform's browsers in order to serve interest-based ads. These businesses are typically third-party ad servers, ad agencies, technology vendors, or providers of sponsored content. These companies collect data from a specific browser about web viewing behaviours over time and across unrelated websites using cookies and web beacons. They then use that data to predict user preferences and deliver advertisements to that browser that are calculated to target the indicated preferences of that browser.
Trusted Business Partners
We collaborate with industry-leading business partners who assist us in running our platform and providing vital services to our customers and viewers. Our business associates may change over time, but we remain committed to establishing relationships with third parties who are committed to providing you with a safe and satisfying experience on our platform. Our trusted business partners have contractually agreed to collect and use any information collected from you on our platform or on our behalf under this Privacy Policy.
Web Beacons
Web beacons will be recognizing specific cookies that have been placed on your browser when you visit our platform. Web beacons can communicate information that a browser with a recognized cookie has accessed a page or a specific part of a page on our platform, depending on the location of the web beacon on the platform. A web beacon on our purchase confirmation page, for example, will record that a browser with a recognized cookie accessed that page, implying that the browser was used to purchase a product. The web beacon, on the other hand, does not tell us that you specifically (via PII) purchased any product because the cookie only identifies the browser and not you personally.
INFORMATION COLLECTED AND USED
What Information Do We Collect?
We collect PII at various touch points, such as when you register with our platform, make a purchase on one of our platforms, or use any of our services in any other way. We combine PII collected from you on the platform with PII obtained from third parties, which include our credible business partners and social media platforms.
Your browsing information automatically gets collected when you visit our platform. This type of browsing data is associated with an anonymous IP identifier and is not associated with you personally. If this browsing information is linked to information that can be used to personally identify you, we will treat it as PII.
Every so often, you may provide us with, and we may collect from you, third-party PII (for instance, for delivery purposes). It is your duty to ensure that any third-party PII you provide us with is aware of: a) this Privacy Policy; and b) the fact that you are sharing their PII with us.
While you have the option of using a pseudonym or remaining anonymous when dealing with us, doing so may thwart us from providing you with products and services or for other purposes described in this Privacy Policy. This is especially applicable when you buy goods online or need them delivered to your registered postal address.
You are not required to provide any PII to us; however, if you do not, we will not be in a situation to provide you with the products, or services, or benefits requested by you.
For the purposes of this Policy, any information you share about yourself, whether PII or not, in an open public forum – in user-generated content elements of our platform, on a social network – will be considered public information. Although we value and sometimes request your feedback, it is best not to post it if you are not comfortable with the feedback getting public.
Who Collects Information?
When you interact with us via our platform, call centres, associated entities, service providers, applications, our website, or mobile website, we collect information from you. We may also obtain information about you from third parties, such as social media platforms or our trusted business partners, who gather information from you on our behalf in order to assist us in operating our platform and providing services of interest to you. We may obtain your PII from third parties who choose to share it with us. Please also consider our dependable business partners.
Third-party advertising companies are also allowed to collect your browsing information in order to provide ads tailored to your interests on our behalf. For further information on interest-based ads and your options regarding your data, see the "Interest-Based Advertising Section" below.
When you interact with us through our platform, we may collect information in a variety of ways. It may be gathered in obvious, active ways, such as when you make a purchase when you provide your details, such as name and address or other information when using the customer service chat feature, when entering a contest or sweepstakes, or when uploading a photo or product review to our platform. It may also be collected in a passive manner or automatically when you visit and navigate our platform via cookies and web beacons, which capture your browsing information and allow us and third-party advertising companies to better customize content and advertising to you.
In general, the collection of your PII, browsing information, and information you post or provide may differ depending on the purpose, functionality, or unique aspects of our application and website.
Use and Sharing of Collected Information
We collect information in accordance with this Privacy Policy for a variety of purposes.
We use your information collected to:
a. Complete transactions and otherwise facilitate your online shopping experience, including product deliveries;
b. Provide you with product and service information and promotional materials;
c. Respond to any questions, comments, complaints, or other correspondence you may have with us;
d. Make it easier for you to participate in competitions, promotions, and special offers.
We use your browsing data to analyse our platform, consumer behavior, and services and offerings.
We use your browsing and shopping history to serve you interest-based advertising.
We may use details you post in public areas (whether on a third-party social network or in user-generated content elements of our platform) to provide you with an interactive social media experience that incorporates elements of your social networking community into our platform.
All of the above information may be used for administrative purposes such as quality control, procurement, loss prevention, planning, and development.
We may use both your PII and de-identified data for analytic purposes.
Your PII will never be shared with third parties for marketing purposes or for any other reason than what is stated in this privacy statement.
Any trusted business partner who receives PII is contractually prohibited from discussing, disclosing, or using such PII for any purpose other than providing us with the services for which we have contracted. We might disclose your browsing information and additional information that does not include your PII to third parties. In such cases, however, your information is aggregated with that of others and does not identify you individually.
Unless specifically required or permitted by law, we do not collect or use PII in ways that are irreconcilable with the purposes for which it was initially collected or subsequently authorized by you.
We may share personally identifiable information and browsing data:
· within our family of brands and businesses that control, are controlled by, or are under common control with Applique Textile;
· with our service providers, which include deliveries, couriers, internet service providers, IT system administrators, promotions firms, marketing consultants, payment processors, mailing houses, and other third-party suppliers with whom we do business;
· with our professional advisors and consultants;
· with our call centres and associated entities.
These parties follow their own privacy policies that govern the way they handle PII.
If Applique Textile or one of its associated entities is sold, merged, or acquired, or if we transfer some or all of our assets, we may disclose or transfer PII and browsing information as part of that transaction. You will have the option to opt-out of any such transfer if, in our opinion, it will result in the handling of your personally identifiable information in a manner that is materially inconsistent with that described in this Privacy Policy.
In case we want to share your PII with other third parties either for marketing purposes or otherwise use your details in a way that is inconsistent with this Privacy Policy. In that case, we will first obtain your consent.
CHOICES REGARDING YOUR INFORMATION
Your PII
You will be given the right to change or correct your information that you provide us in order to fulfill an order or sign up for an online offer or contest, along with the option not to receive marketing material from us when you provide us with PII. You have several options for controlling how we use any PII you provide in connection with promotional communications.
You can access, update, or correct your choices and settings when you create an account or click "Sign In" from any page on our platform.
If your personal information, such as your address or phone number, changes, please contact us at contact@appliquetextile.com if you wish to do so .
If you get email marketing communications from us on behalf of one of our brands and wish to opt-out of receiving such communications in the future from that brand, click on the "Unsubscribe" link at the end of the promotional email.
Unless a local law exception applies, we will provide you with a copy of any PII that we hold about you upon receiving a written request. Please contact us at contact@appliquetextile.com if you wish to do so. If you are unable to correct your PII through your account or are facing any issue managing your communication preferences, feel free to contact us at contact@appliquetextile.com, and we will take reasonable steps to correct that information, unless a local law exemption applies.
Feel free to write to us at any time to request to make amendments in certain PII that you believe are incorrect or irrelevant or to request that we block, erase, or otherwise remove your PII. In compliance with local law, we will update, block, erase, or terminate your PII upon request.
Please be informed that some of the user content you provide to us and that appears on our platform (for example, photos you submit to participate in competitions or for review) may be stored and controlled by third-party providers. While we will be taking reasonable steps to comply with your requests regarding your PII, this may not be possible in some limited circumstances. If such is the case, we will try to provide you with the contact information for the appropriate third-party provider so that you can contact them directly.
You may revoke or withdraw your consent to provide us with your PII at any time by writing to us. However, such behavior may make it impossible for us to assist you further via our platform.
Your Rights towards your PII
We take every reasonable step to ensure that your PII that we process is accurate and, where necessary, kept up to date, and any of your PII that we process that you inform us is inaccurate (having regard to the purposes for which they are processed) is erased or rectified. You may ask to correct and update your personal information or delete your account directly by writing to our support team at contact@appliquetextile.com. You may delete certain non-mandatory information by writing to our support team.
You won't be able to access your order history or print a proof of purchase or invoice after your account is cancelled; neither you nor anyone else will be able to access it.
Please note:
Your account is no longer accessible to you or anyone else once it has been closed, and it cannot be reinstated. You'll need to register a new account if you plan to order from us again in the future or if you want to use website services that require an account.
If you have any pending orders that you would like to receive, please wait for them to be delivered before requesting that your account be closed. Please cancel any pending orders in Your Account if you no longer wish to receive them.
You'll need to establish a new account if you plan to order from us again in the future or if you want to access website features that require a password.
Interest-Based Advertising
Although our systems do not recognize browser "Do Not Track" signals, several of the third-party advertising companies that use cookies on our platform to provide interest-based advertising allow you to opt-out of those practices. If you want to learn more about interest-based advertising and see what options you have regarding how companies use your information, please visit appliquetextile.com
. Neither do we control nor operate these websites, nor are we responsible for the opt-out options available on them. The only way to completely avoid online tracking is to configure your browser to turn down cookies or to notify you whenever a cookie is set. Please keep in mind that even if you opt out of interest-based advertising on or through http://www.networkadvertising.org or other sites or services, you may still be receiving marketing material from us because interest-based advertising is only one type of advertising.
As stated above, you have the option to opt-out of receiving any marketing materials from us.
At last, it is important to note that in most cases, opting out results in the placement of an "opt-out cookie" on your browser. Subsequently, if you delete, block, or otherwise restrain cookies or use a different computer or browser, you must renew your opt-out preference.
Controlling Cookies
Because cookies and web beacons are the technologies that are generally used to collect browsing information, you can block cookies to control data collection related to interest-based advertising. Typically, you can do so through your browser. Check the technical information for your browser for instructions. Preventing your browser from accepting cookies precludes the collection of your browsing information for the purpose of delivering interest-based advertisements. It may, however, disable or interfere with shopping features on our sites and other sites that you visit. Cookies, for example, enable us to save your shopping cart selections when you navigate away from the order page and then return to it. When you return to our sites, cookies allow us to recognize you as an account holder. Most browsers automatically accept cookies.
Interacting with Social Media on our Platform
Many of our customers use and enjoy the tools provided by social media, and we include links to several social media platforms on our platform. If you use our platform to interact with these social media tools, your experience on those social media sites will be subject to the privacy and other policies of those platforms. The extent to which your information is made public will be determined by the privacy settings you have selected on those sites. You are advised to adjust your privacy settings on those sites accordingly.
Links
Links to other websites may be found on our platform. A link to any of the third-party websites does not imply that we support or are affiliated with it. We have no control over third-party websites. You use such third-party websites or content entirely at your own risk. Before providing any information to a third-party website, you should always read its privacy policy.
Additional privacy policies may apply in cases where we run promotions or make special offers. You are always recommended to check to see if any additional privacy provisions apply.
Children
Our platform is only available to people who can form legally binding contracts under the Indian Contract Act of 1872. Persons who are deemed 'incompetent to contract' under the Indian Contract Act of 1872, including minors, are ineligible to use our platform. A minor (any person under the age of 18 is defined as a minor) should not use, access, or transact on our platform. If a minor wishes to use, transact, or provide PII on our platform, such PII must be provided by a legal guardian or parents.
Furthermore, we do not intentionally collect PII from children under the age of 18. If we find out that we have received PII inadvertently from a child who is below the age of 18 years, we will instantly delete that information from our system.
DATA INTEGRITY
We keep your PII confidential, and by contract, we require each of our trusted business partners who may have access to such PII to do the same. In turn, our trusted business partners may share information with their own service providers under similar confidentiality restrictions.
We will not under any situation sell, trade, or otherwise transfer any of your PII to any of our third-party without first obtaining your permission. Outside parties do not include Applique Textile India-owned businesses or our trusted business partners who assist us in operating and providing services on our platform.
Of course, we reserve the right to make a disclosure if we reasonably believe it is required by law, to enforce our platform policies, or to protect your or others' rights, property, or safety.
Safeguarding Your PII
Your Personally Identifiable Information (PII) and any other information that we collected is processed in strict compliance with the Indian Information Technology Act, 2000, and the rules promulgated thereunder. While processing, storing or handling any Personal detail or Sensitive Personal Data or Information (as defined under applicable law) that we collect from you, we maintain and enforce 'Reasonable Security Practices and Procedures' as specified in the Indian Information Technology Act, 2000 and Sensitive Personal Data or Information) Rules, 2011, and the Information Technology (Reasonable Security Practices and Procedures.
However, by providing us with information, you acknowledge and agree that data transmissions are never entirely private or secure.
You acknowledge that any message, detail, or information you send to us may be read or intercepted by others and that you do so at your own risk, even if a specific transmission is encrypted. Despite that, we maintain security measures in accordance with applicable data protection and privacy laws, regulations, and industry practices to protect the personally identifiable information (PII) you provide to us from accidental, unlawful, or unauthorized use or disclosure.
In order to encrypt sensitive information transmitted from your computer to our servers, we may use Secure Socket Layer (SSL) technology. When you disseminate your information or communicate with customer service via email or chat on our platform, however, these communications are handled using unsecured transmissions. Please be informed that any information you provide (email address, payment information, etc.) may be accessible to others. For this reason, we advise you to exercise caution and refrain from sharing sensitive information through these communication channels.
Disclosure to other countries
Please be informed that your personally identifiable information, browsing information, and communications may be transferred to and stored on servers or databases located outside of India. Furthermore, we may disclose your PII to our affiliates, associated entities, call centres, resellers, wholesale partners, and service providers located outside of India for the purposes specified in this Privacy Policy.
By providing us with your PII, you agree to the collection, use, disclosure, and transfer of your personally identifiable information and browsing information to those countries, and you acknowledge that the laws of those countries will govern communications. You may request that we not transfer your PII to countries other than India; however, we may be unable to provide the services or products you have requested if you do.
GRIEVANCE OFFICER
If You have any complaints or grievances or concerns with respect to the Platform or Privacy Policy, please inform such matters to the designated Grievance Officer as mentioned below in writing or through electronic mail:
Mr...................................
Designation: Head- customer experience
Maysquare Lifestyle Private Limited
Address: ...............................................
Contact us: 0@.COM
Phone: +91-0000000000
Time: Mon-Sat (9:00 - 18:00)
Customer Support: You can reach our customer support team to address any of your queries or complaints by clicking the link ..................
Updates to the Privacy Policy
In the case we make changes to this Privacy Policy, we will publish the updated version on our platform. Suppose the policy changes in a material way that may be detrimental to you; we may also post a notice on our platform or send an email describing the changes. You should check our platform on a regular basis to see if there have been any recent changes to this Privacy Policy. The changes will come into force on the date indicated in the revised Privacy Policy as the most recently updated date. You agree to the revised Privacy Policy by continuing to use our platform.
FAQ
How do I track my order?
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What are your delivery options?
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How do I return an item?
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How can I contact your couriers?
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Do you provide International delivery?
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What is your returns policy?
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